Shana Macey, Crown Point Telephone president, and Tony Macey, Crown Point Telephone vice president of operations, are frustrated by “failure to complete” issues experienced by some customers. The problem lies with long distance service providers, not Crown Point Telephone.
continued “Basic long distance phone calls are failing in many areas of rural America at alarming rates,” she said. “This is unacceptable. Rural residents and businesses should be able to receive a work-related or emergency call with the same reliability and call quality as others do.
“Through this settlement, Level 3 has committed to tackle this issue head-on, agreeing to adopt tough, new call completion benchmarks, to back these standards with significant noncompliance penalties, and to disclose critical data that will assist the bureau in other ongoing investigations,” Ellison added. “We are aggressively pursuing this problem wherever it leads, and there will be significant consequences for those companies that are not fulfilling their obligations to rural America.”