Shana Macey, Crown Point Telephone president, and Tony Macey, Crown Point Telephone vice president of operations, are frustrated by “failure to complete” issues experienced by some customers. The problem lies with long distance service providers, not Crown Point Telephone.
continued “We hope it furthers the message that the rural carriers are not the problem in this situation,” Macey said.
“Failure to complete” symptoms include:
— long distance or wireless callers repeatedly hear nothing for 10 seconds or more after they dial a number. If they stay on the line, the call may seem to be dropped or they may eventually hear a busy signal;
— long distance or wireless callers repeatedly hear prolonged ringing on their end after they dial a number;
— long distance or wireless callers repeatedly hear prolonged ringing, but the phone actually rings only a couple of times before being answered;
— long distance or wireless callers repeatedly hear a recording such as “The number you have dialed is not in service” or “Your call cannot be completed as dialed” despite having correctly dialed a number; or
— poor call quality.
“There are solutions, but people need to report the problems they’re experiencing,” Macey said. “Unfortunately, Crown Point Telephone can’t help. People making the calls need to complain to the Federal Communications Commission.”
For the FCC to take action on a complaint, a phone customer must provide the caller’s number, the called number and the date the attempted calls or problem calls were made. If possible, people should also identify the telephone service provider that serves the caller and provide the time of the calls. Complaints can be filed online at http://transition.fcc.gov/eb/rcc/RCC_Form2000B.html
“When calls to Americans in rural communities aren’t reliably completed, the consequences are both life-threatening and damaging economically,” said FCC Chairman Julius Genachowski, announcing the deal with Level 3. “As today’s action shows, resolving this complex problem is a major priority for the FCC. We will follow the facts and data, and we will hold responsible parties accountable.”
FCC Enforcement Bureau Chief Michele Ellison said her agency will continue to work on the “failure to complete” issue.