Shana Macey, Crown Point Telephone president, and Tony Macey, Crown Point Telephone vice president of operations, are frustrated by “failure to complete” issues experienced by some customers. The problem lies with long distance service providers, not Crown Point Telephone.
Crown Point Crown Point Telephone officials are hopeful settlement of a Federal Communications Commission complaint will help solve a local problem.
For more than a year phone patrons have reported problems receiving long distance calls — but the issue isn’t a local one, according to Shana Macey, president of Crown Point Telephone.
“When people can’t call into Crown Point via a long distance provider, it’s not Crown Point Telephone that’s failing to complete the call,” Macey said. “That call is being dropped before it ever gets to us.”
Rural telephone consumers across the nation have reported problems receiving long distance or wireless calls on their landline telephones, Macey said. The issue is known as “failure to complete.” Problems include incoming long distance calls not connecting or, if they do connect, poor voice quality.
Last month, as part of an FCC investigation, Level 3 Communications agreed to a voluntary contribution of $1 million to the U.S. Treasury and to cease using poorly-performing intermediate providers.
Level 3 Communications, headquartered in Broomfield, Colo., is the largest long distance provider in the nation.
“The relief our customers may see will depend on how many calls coming into Crown Point are being made by individuals who have Level 3 as their long distance provider,” Macey said.
Level 3 is not the primary long distance provider in Crown Point, but Macey hopes the FCC agreement will help local customers by setting a precedent for action against other long distance carriers and lead to industry improvements.
“Level 3 has not been the largest carrier of issue for our Crown Point Telephone customers, so we expect the issue to continue until further actions are taken by the FCC,” Macey said.
She also hopes the action will reassure Crown Point residents that their long distance problems do not stem from Crown Point Telephone.