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Business seminars slated in Ticonderoga, chamber to host events

Ticonderoga Area Chamber of Commerce

Ticonderoga Area Chamber of Commerce

— The Ticonderoga Area Chamber of Commerce will host two business seminars this spring in coordination with the North Country Small Business Development Center.

“Hiring & Retaining The Right Employees” will be held Tuesday, April 9, 8 to 9:30 a.m. at the chamber.

“Employee management can be one of the most challenging, but also one of the most rewarding aspects of small business ownership,” said Matthew Courtright, chamber executive director. “This workshop will touch on how to search, hire, train and motivate quality employees to help grow your business. Some topics of discussion will include: creating an effective job description, finding recruitment sources, screening and interviewing applicants, understanding the difference between attitude and skill as well as training and retaining employees.

“Turning Angry Customers Into Loyal Fans” will be held Tuesday, May 14, 8 to 9:30 a.m. at the chamber.

“Dissatisfied customers are an inevitable part of doing business,” Courtright said. “How you respond will determine whether customers tell others how terrible your business is or rave about your unmatched customer service. This workshop will take a look at powerful steps businesses can take to diffuse angry customers, address the issues and sustain customer loyalty.”

Both seminars will be presented by the North Country Small Business Development Center. Refreshments will be sponsored and provided by Dunkin Donuts of Ticonderoga.

The Ticonderoga Area Chamber of Commerce office is located at 94 Montcalm St.

Registration is required. Ticonderoga Area Chamber of Commerce are free and there is a fee for non-members.

For more information or to RSVP contact the Ticonderoga Area Chamber of Commerce at 585-6619 or chamberinfo@ticonderogany.com.

The Ticonderoga Area Chamber of Commerce serves, markets and promotes the Ticonderoga area including, Ticonderoga, Crown Point, Hague, Moriah and Putnam. The TACC plans and hosts free community events, events that draw area visitors, assists area organizations with their events and projects, provides small business support and resources and business referrals, answers community and visitor questions and requests via phone, Email and mail, sends visitor area information upon request, keeps an online calendar of events, as well as an array of benefits for its members.

For more information on the Ticonderoga Area Chamber of Commerce go online at www.ticonderogany.com or “Like” on Facebook or follow TiconderogaADK on twitter.

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