Frontier phone, Internet down in Central Adirondacks

— Frontier Communications phone and Internet services have been down throughout parts of Essex, Warren and Hamilton counties since early Wednesday morning, Oct. 10.

Phones and Internet are down due to a cut in the fiber optic line at an unknown location, according to Frontier Media Relations Officer Stephanie Schifano, who said there is no estimated time of completion to restore service.

Towns and communities with no phone line/Internet communication include: Indian Lake, Blue Mountain Lake, Johnsburg, North Creek, Minerva, Long Lake, Newcomb, Chestertown, Pottersville, Brant Lake, Adirondack and Schroon Lake.

Some customers calling on cell phones have said they can receive calls but not make them. Some phone lines are out completely. And Frontier Internet has been totally out in other towns as well, such as Inlet, according to officials at the Inlet Information Office.

Customers of other phone providers such as Time Warner Cable have had continued service throughout the day.

More information will be provided as it becomes available.

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ginazone 2 years, 8 months ago

Hi, Internet went down around 10:20p last night, and stayed down until about 3p today. All Frontier service numbers were down, calls out were working from Chestertown, but apparently calls IN were not working since last night. The company story about it being a cut line today does not account for it being down since 10p last night, but you are the 1st place I could find any information online about this, including Frontier's own website which has no information about the outage. Thanks for posting, but I hope you will find out the real story behind this outage and keep us updated. From a slight bit of searching, it appears this is a frequent issue with this company and for those of us in the Adirondacks, this is the only phone company that covers our area, so we do not have a choice in choosing a better quality service for landline phone, at least in Chestertown, NY.


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