“If we don’t take care of our customers, someone else will” – Unknown.
Good customer service is also how we handle the mistakes we make, the issues that arise, and problems that occur. We all have bad days and make mistakes as we are human, but it is how we handle the situation to ensure the highest level of customer service was given to foster a personal relationship with each of our consumers.
In doing some research I found some information at About.com/The New York Times Company, I wanted to share with all of you on the “Seven Steps To Build Customer Loyalty.”
Seven Steps To Build Customer Loyalty:
— Select the right people
— Sensationalize the service experience for your customers
— Set performance standards
— Sustain on-going training and reinforcement
— Special incentives for demonstrated good customer service behavior
— Survey your customers
— Seek customer complaints with enthusiasm and thank your customers for sharing
“One customer taken care of could be more valuable than $10,000 worth of advertising” – Jim Rohn.
Information for this article was found at Wikepida.com. About.com/The New York Times Company.
The Ticonderoga Area Chamber of Commerce is a private not-for-profit organization that serves, markets and promotes the Ticonderoga area including, Ticonderoga, Crown Point, Hague, Moriah and Putnam. The TACC plans and hosts free community events, events that draw area visitors, assists area organizations with their events and projects, provides small business support and resources and business referrals, answers community and visitor questions and requests via phone, Email and mail, sends visitor area information upon request, keeps an online calendar of events, as well as an array of benefits for its members.
For more information on the Ticonderoga Area Chamber of Commerce go online at www.ticonderogany.com or “Like” on Facebook or follow TiconderogaADK on twitter.
Matthew Courtright is executive director of the Ticonderoga Area Chamber of Commerce.