Shana Macey, Crown Point Telephone president, and Tony Macey, Crown Point Telephone vice president of operations, are frustrated by “failure to complete” issues experienced by some customers. The problem lies with long distance service providers, not Crown Point Telephone.
continued — long distance or wireless callers repeatedly hear a recording such as “The number you have dialed is not in service” or “Your call cannot be completed as dialed” despite having correctly dialed a number; or
— poor call quality.
Macey said many of these third-party internet long distance companies do not provide reliable service.
“There are solutions, but people need to report the problems they’re experiencing,” Macey said. “Unfortunately, Crown Point Telephone can’t help. People making the calls need to complain to the Federal Communications Commission.”
For the FCC to take action on a complaint, a phone customer must provide the caller’s number, the called number and the date the attempted calls or problem calls were made. If possible, people should also identify the telephone service provider that serves the caller and provide the time of the calls. Complaints can be filed online at http://transition.fcc.gov/eb/rcc/RCC_Form2000B.html
The FCC is aware of the “failure to complete” issue and is working to address it, Macey said. The agency adopted new rules last December to deal with the problem and in February warned long distance providers that they may be in violation of the federal Communications Act.