Caza said the Schroon emergency responders did nothing unusual.
"That's what we do," Caza said. "The family, especially the boys, were upset. We tried to comfort them and make it as easy as possible for them. We always try to help the best we can."
Caza estimated he, Ramirez and McCoy spent about 6 1/2 hours with the family.
"After the initial call we probably spent an hour and half getting them settled at the motel and then another hour at the (fire) station," he said. "The next day Brian (McCoy) probably spent four hours getting them to Glens Falls and finding a rental car."
Scherhaufer said his family won't forget the goodness displayed by the Schroon Lake men.
"As a former police officer I've had occasion to work with both paid and unpaid fire/EMS departments," Scherhaufer said. "Obvious differences that come to mind are the unselfishness and dedication of volunteer members. Let's remember that volunteer means precisely that. These folks give up their time and receive nothing in return.
"Thank you, Schroon Lake, for your willingness to go above and beyond the call of duty," he said. "You've made a big difference in the lives of three more people."
Caza said the Schroon Lake Fire Department is just glad it could help.
"It's very nice," Caza said of Scherhaufer's comments. "It's things like that make you glad you could help."
The Schroon Lake Fire Department provides fire, medical and other emergency services to the community.
While one department, the unit works as two entities - a fire company and an ambulance squad, each with its own officers and membership.