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Changes coming for FairPoint voicemail users

FairPoint customers around Vermont are getting a new voicemail system, one that offers features on a new next-generation voicemail platform.

FairPoint began rolling out the new voicemail this month, starting with Essex Junction customers. Bennington, Brattleboro and Rutland will be added this week and the transition to the new system will continue community by community over the next three weeks.

"This new IP-based voice mail platform improves current features right off the bat and allows for future 'bells and whistles,'" said Mike Smith, Vermont state president for FairPoint.

FairPoint customers will receive instructions for the new voicemail system by mail, which includes a user's guide, followed by voicemail messages as the transition date approaches.

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