ECH conducting survey in Essex County

ELIZABETHTOWN - Elizabethtown Community Hospital is sending out surveys to Essex County residents in an effort to gauge their perceptions of the hospital and what services they would like to see offered there.

The hospital conducts random surveys of Essex County residents every two years, and reference the results in their planning efforts.

According to Hospital Administrator and CEO Rod Boula, chemotherapy and MRI services were added due to information obtained through survey process.

"Many people indicated that it would be helpful to have these services available close to home," he said. "After speaking with local physicians and obtaining additional statistics, the hospital was able to honor the community's request."

"It's incredibly important for this hospital to respond to the needs of our community." he added, "These surveys help the hospital identify needs."

The surveys are prepared at the hospital and mailed out to roughly 1,100 Essex County residents.

According to Jane Hooper, the hospital's director of community relations, the previous survey had a response rate of 20 percent, which she considers incredibly high.

"When conducting surveys, organizations hope for a 5 percent return," she said. "The unusually high return rate shows that community members feel very connected to this hospital and want to be active participants in its growth and evolution."

Hooper said surveys will be mailed in mid-April to ten percent of Essex County households. Anyone wishing to complete a survey may pick one up at the hospital's front desk or download it from the hospital's Web site at ech.org. Surveys may also be obtained via mail by calling 873-3003.

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