Submitted by IGA USA
IGA USA has announced that Londonderry, based Clarks Quality Foods and Marshall, Miner, and Brenda Clark have been awarded the IGA Five Star honor for achievement in IGA's Assessment Program. Five Star is the highest level of recognition possible under the Assessment Program's rigorous standards.
The IGA Assessment Program focuses on store appearance and product quality, employee training, customer service, engagement in IGA consumer-focused marketing events, and support and involvement in the local community. The IGA Assessment Program involves four unrevealed and one revealed assessment within the course of a year, and also incorporates a customer feedback component.
"IGA's customers know that when they shop at IGA, they're supporting not only their local independent retailer, but their community as a whole," IGA USA CEO Mark Batenic said.
"The heart and soul of IGA retailing is providing our customers with the very best level of service along with a personalized, community-focused experience. Clarks Quality Foods IGA is a shining example of a store that is elevating the power of the IGA Brand by providing a total customer experience.
We're proud of the Clarks associates for Clarks Quality Foods' achievement and thank all the customers who inspired the Clarks team to be the best."
"We at Clarks Quality Foods are so proud to be the Mountain Valley's Five Star IGA," Miner Clark said. "We achieved this honor by working as a team to meet the needs of our customers. My brother (Marshall), sister (Brenda), and wife (Debbie) wish to thank our dedicated team for their hard work day in and day out.
IGA is the world's largest voluntary supermarket network with aggregate worldwide retail sales of more than $21 billion per year. The Alliance includes nearly 4,000 Hometown Proud Supermarkets worldwide, supported by 36 distribution companies and more than 55 major manufacturers, vendors and suppliers encompassing everything from grocery to equipment items.
IGA has operations in 46 of the territories. The Clark family has been in the IGA network since 1931, when Miner C. Clark Co. joined the Independent Grocers Alliance with his store in East Arlington. Ray & Ardis Clark founded the Londonderry store now in its 35th year at the present location with numerous modifications.