Crown Point business lauded by state

CROWN POINT - Crown Point Telephone has been recognized by the New York State Public Service Commission for providing excellent service to customers.

It marks the 16th consecutive year Crown Point Telephone has received the designation.

Shana Knapp-Macey is president of Crown Point Telephone.

The PSC issued letters of commendation to 54, out of a possible 75, local telephone companies or telephone company operating divisions throughout the state for providing excellent service to customers in 2008.

Most small incumbent local exchange carriers qualify for a commendation, as do most eligible competitive local exchange carriers. Four of 11 operating divisions for Verizon New York Inc. are included in this group, as is one of Frontier Telephone of Rochester, Inc.'s three divisions and both of Windstream New York, Inc.'s two divisions.

"The commission's standards help ensure all New York residents and businesses benefit from having access to an exceedingly high level of telecommunications technology and service," said PSC Chairman Garry Brown. "The companies commended today have exceeded the state's high standards for service quality and deserve the acknowledgement of the commission for providing excellent service to their customers."

The commendations for excellent service are based on telephone companies' performance in relation to service quality standards established by the commission. The criteria used to grant a commendation for excellent service included an evaluation of customer trouble report rates and the number of consumer complaints received by the commission.

This marks the 21st year that the commission has recognized companies for providing exemplary service.

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