However, it's a secret Abair wants kept no more.
"The whole purpose of these services is so people can remain independent and live in their homes," said Abair. "We want them to know what's available to them."
In another effort to increase awareness of its services, NCAVI will soon begin mailing brief surveys to various agencies and individuals in its four-county service region. The goal of the surveys will be to learn what services are most sought for the visually-impaired and help NCAVI determine the level of quality in the services it currently provides and where it can improve.
The survey will also be made available through the organization's Web site, www.ncavi.org.
Though NCAVI has made the move, Abair said she wants to emphasize how grateful the organization is to Lake Placid as the original home to NCAVI and to its founders, which include Dr. Richard L. Erenstone, an optometrist with Eye Care for the Adirondacks.
"They've spent a lot of years making the agency what it is," said Abair.
NCAVI's new Plattsburgh office, located at 22 U.S. Oval, Suite B-15, is open Monday through Friday, 8 a.m. to 4 p.m. The office may be reached at 562-2330.
An open house is planned for this spring in honor of the organization's 20th anniversary.