TICONDEROGA Diane Krans, the new administrator at Heritage Commons Nursing Home, has solid ideas for how to build on the quality care provided for residents. Krans, who began her job at Heritage Commons in December, says, We have an excellent nursing home. I want to work with our team here to make it even better. Krans, who has a masters degree in health systems administration from Rochester Institute of Technology, was the assistant administrator at a Steuben County facility in south central New York state before coming to Heritage Commons. Our job is firmly planted in hospitality hospitality to residents, families and co-workers, she says. She points to a letter from a woman whose father recently passed away at Heritage Commons. The letter stated, You created a home for him, not just a nursing home room, and treated him with dignity, as you do with all of your residents. Krans wants all residents to have that experience. One thing that will help meet that goal is a family council. To give a voice to the families of residents, Krans says. She is looking for a family who is interested in working with her to start the family council. Anyone interested can contact Krans by calling her at 585-3800 She also wants to provide space for community use of the facility. We have a lovely building, with a library and a dining room that can be separated into two rooms, she says. She welcomes inquiries from civic organization and youth groups. Those who are interested can get more information by calling Krans. Heritage Commons Residential Healthcare, part of Inter-Lakes Health, is an 84 bed nursing home. For more information, contact Charlene Tuttle, at 585-3736.